Support

How can we help?

Reach us by email, delete your account, or report someone in the app.

Contact us

Support support@kingofthemat.app

Help with the app, your account, your academy, or billing.

Privacy privacy@kingofthemat.app

Questions about your data, or a request to see or delete it.

General hello@kingofthemat.app

Anything else.

In the app Profile → Settings → Send feedback

Report a bug or share an idea.

Delete your account

You can delete your account in the app at any time.

  1. Open the Profile tab
    It's in the bar at the bottom of the screen.
  2. Tap Settings
    The gear at the top, or the Settings row at the bottom of your profile.
  3. Tap Account
    Email, password, export, delete account.
  4. Tap Delete account
    Confirm when the app asks.

Haven't joined an academy yet? Tap Delete account on your fighter card, or on the Join your academy or Create academy screen.

What happens

We delete your sign-in, remove your profile photo, anonymize your profile, and remove you from every academy. We also delete your push-notification tokens and notifications, and revoke Sign in with Apple if you used it. Your past results stay on your academy's ladder, without your name. Deletion is permanent and can't be undone.

Can't open the app? Email privacy@kingofthemat.app from the address on your account, and we'll help. Full details are in our Privacy Policy.

Report or block someone

You can report profiles, chats, messages, comments, posts, highlights, and announcements, and block any member.

Profile or chat

Tap the "..." button, then Report or Block.

Message or comment

Press and hold it to report it.

After a report

Reports reach us right away, and we review every report within 24 hours. When content breaks our community standards, we remove it and suspend or remove the account that posted it. Reports are private: nobody sees who sent them.

After a block

They can no longer message you or call you out, and you stop seeing their messages, comments, and posts. They are not told. You can unblock anyone in Profile → Settings → Blocked accounts.

Academy staff

Academy staff can also remove members from their academy.

By email

You can also write to support@kingofthemat.app.

We have zero tolerance for objectionable content and abusive users. Read our community standards.